Shipping and Returns

You order should be with you within 14 working days. If there are any delays, we will be in contact with you.

Once your order has been processed we will send you details with tracking information.

Unfortunately at the moment we are only delivering to specific markets. Please contact us to find out if we are able to deliver to your market.

We use ASSA ABLOY approved couriers. Once your shipment is out for delivery, we will send you an email with the tracking and courier details.

In the unlikely event of you receiving an incorrect item, please email orders@traka.com within 5 working days and we will resolve your issue.

We use specially designed packaging to ensure no damage in transit. In the unlikely event that your goods are damaged, please download the damaged goods form and email to orders@traka.com so we can arrange a replacement for you. . Please ensure you check the packaging upon delivery for any signs of damage. If there are, please also ensure you complete the damage claim form directly with the courier and email to us at the above address.


All TrakaMEC cabinets and individual 5 way receptor strips come with 12 months warranty as standard. For further information about our warranty policy, please visit the returns page.

For your peace of mind, all TrakaMEC systems can be professionally installed by our Traka engineers. Please visit our service page to purchase your installation if required.

For further information, please visit our Returns Page by clicking below.

Return Request

All TrakaMEC Supreme SINGLE cabinets can be doubled in capacity by purchasing a TrakaMEC expansion board. Please visit our Product Page for more information.


Yes, we will be able to create a draft order for you over the phone. However, payments and check-out must be completed through the webshop.

Yes, if you have an account with Traka ASSA ABLOY or would like to create one, please contact our sales team who will be happy to help.

Contact Us

If you have forgotten to add a product, please email our sales team at automotive@traka.com who may be able to amend your order.

However, should this not possible, you might have to place a new order for the additional items.

Please click on our Products Page which will direct you to all TrakaMEC products. Alternatively, please download our Product Brochure.

If you have changed your mind once you have made your purchase, please email our support team at automotive@traka.com who will be able to assist you with your request.

If you have changed your mind, please email our support team as soon as possible at automotive@traka.com Please note: once we have despatched your goods, we are unable to cancel the order. In this event, please visit our Returns Page.

Unfortunately we do not offer finance on our TrakaMEC products.


If you have chosen to self-install, please see the support page for all TrakaMEC installation guides.

For full TrakaMEC product specifications, please visit our Support Page for more information.

Please see our support page for the TrakaMEC user guide.

Please see the video on our support page on how to program the Union Code Handle.

Yes, Union Code Handles allow up to 9 different user codes, increasing the security for your system.

Please see the video on our support page.

Common Faults

In the unlikely event your TrakaMEC receptor strip stops working, please try our trouble shooting document.

If this has not helped, please visit returns page for details on warranty procedures

For any issues with TrakaMEC Lite cabinets, please email support@traka.com who will be happy to help.

Please do not attempt to fix the problem yourself as it could invalidate your warranty.

For any issues with TrakaMEC Supreme cabinets, please email support@traka.com who will be happy to help.

Please do not attempt to fix the problem yourself as it could invalidate your warranty.

If you have an enquiry regrading a new installation, a service or support issue and for any other information please get in touch.

Sales: +44 (0) 333 355 3726

Support: +44 (0) 333 920 5809